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2019-03-01: App to help passengers get compensation

First airline to use "Justclaims" from May - up to four more to follow this year

Elongated compensation processes in the event of flight cancellations or delays? This could soon be a thing of the past. Passengers will soon be able to apply for compensation for delayed or cancelled flights quickly and unbureaucratically via an app.

A law firm specialising in airline law has had an app software programmed that allows airlines to manage compensation for dissatisfied customers themselves with little time expenditure - and with cost savings of at least 50 per cent. The airline can install a compensation button under its own name on its homepage or in its app.

Passengers who use the "justclaims.eu" service will be compensated more quickly and abundantly, according to the law firm Arnecke Sibeth Dabelstein. Thanks to suitable algorithms, each case is handled in an almost automated procedure. In a nutshell - eight minutes of effort per case instead of the previous 25 minutes.

The compensation business is booming, as delays are constantly increasing. In the last midsummer alone - the peak travel season for Germans - there were 3200 flight cancellations within a month, plus 1313 flights with more than three hours delay. From a delay of three hours onwards, passengers are entitled to 250 to 600 euros, depending on the route.

If the Justclaims Service is successful, independent air rights portals may be cornered as they often retain commissions from the compensation. However, this would not be the case with the newly planned service.  

 

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